NHS 111 online

Visit NHS 111 online to get the help you need from the convenience of your own home this winter.

The NHS is encouraging people to use the NHS 111 online service for urgent help with a wide range of health problems.

The service is best equipped to direct people to the most appropriate local treatment option such as GPs, pharmacy consultations, a call-back from a nurse, or urgent walk-in treatment centres.   

People should still call 999 and go to A&E in an emergency – such as when someone is seriously ill or injured and their life is at risk.

Using NHS 111 online services – which are available 24 hours a day, seven days a week – where possible, will also enable the 111 phone service to triage more people with urgent issues.

Through 111.nhs.uk people can:

• find out how to get the right healthcare in their area, including whether they need to see a GP or seek urgent care
• get advice on self-care
• get a call back from a nurse, doctor or another trained health professional if they need it.

People should call 111 to speak to someone if they need to:

• discuss complex medical problems
• get medical advice for a child under five.