Oak Vale Medical Centre

Oak Vale Medical Centre

The Fiveways Centre, 215 Childwall Road, Liverpool, L15 6UT

It's Thursday 12:47 PMWe're open

NHS

Telephone: 0151 295 9330

Fax: 0151 295 9331

Out of Hours: 111

Accessibility Information

Patient Accessible Information Standard – Information

Patient Accessible Information Standard

This is a new standard being introduced by NHS England which has been developed to support the Equality Act.

The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.

This does not apply to:

    1. Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
    2. Foreign language translation
    3. People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.

For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.

Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.

What is included in the standard?

    1. Ask people if they have any information or communication needs and find out what they are
    2. Record those needs
    3. Highlight in the patient records what the needs are and how they should be met
    4. Share these needs with other NHS adult social care providers with their consent.
    5. Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.

More information about the standard can be found at www.england.nhs.uk/accessibleinfo

Accessible information patient form

Accessible Information Standard

NHS England has produced the resources below to provide an update on the accessible information standard, click on links below:

PATIENT HEALTH INFORMATION – Easyhealth

Easyhealth was made so that people know where to find ‘accessible’ health information . ‘Accessible’ information is information that uses easy words with pictures

http://www.easyhealth.org.uk/

Patient Participation Group

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    08:00 - 18:30
  • Tuesday
    08:00 - 18:30
  • Wednesday
    08:00 - 12:30 and 13:30 - 18:30
  • Thursday
    08:00 - 18:30
  • Friday
    08:00 - 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED