New interpreter service launched for deaf patients

A new service available from Monday 10 October 2022 will allow sign language users to make calls to their GP surgery.

Patients can do this by using the Signalise Video Relay Service (VRS) to contact a Signalise interpreter, who will then telephone their GP practice, community or hospital team and interpret the call on their behalf.

This service will make it easier for D/deaf patients to contact the NHS for advice or treatment, and also ensure that an interpreter is arranged for each of their health appointments.

Patients will also be able to request sign language versions of patient letters and other medical information under the new service.

D/deaf patients can start using the service to contact their GP practice or book appointments now by either:

• filling out a short online form at: https://beta.signalise.coop/signup
• emailing: bookings@signalise.coop
• sending an SMS text or WhatsApp message to 07723 469028 

You can also find a video on how to use the service here: http://beta.signalise.coop/video-info

There are also plans to extend the new Video Relay Service for BSL users to local hospitals and other health services very soon.

About Signalise

Signalise Co-op has provided sign language and deafblind services to the local NHS since September 2021.

Signalise is co-owned and co-run by both members of the local Deaf community and BSL/English interpreters, and any profit made is reinvested into the co-op and its community.

You can find out more about their services here: https://www.signalise.coop/