The Fiveways Centre, 215 Childwall Road, Liverpool, L15 6UT
Telephone: 0151 295 9330
Sorry, we're closed
Walk in Urine samples Coffee with Mates Online Appointments Cheshire and Merseyside residents urged to ‘give digital a go’ as part of new NHS campaign How you make a complaint about primary care services is changing on 1 July 2023 Carers Week 2023 Hypertension day – 17 May 2023 Coffee with Mates dates May – July ’23 Vaccination reminder in World Immunisation Week (24-30 April) Test of Government’s new, national Emergency Alerts system at 3pm on Sunday 23rd April
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS Cheshire and Merseyside integrated care board instead of NHS England.
You can do this by:
If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on 1 July 2023.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that NHS Cheshire and Merseyside is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
Content provided by NHS Cheshire and Merseyside.
Published on Mon, 26 Jun 2023 09:00:00 GMT
Modified on Fri, 29 Sep 2023 14:37:44 GMT
NHS Cheshire and Merseyside has launched a new campaign to increase awareness of online health services …
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing….
High blood pressure, or hypertension, rarely has noticeable symptoms. But if untreated, it increases the risk of serious problems such as heart attacks and strokes. Around 1 in 4 adults in the UK have high blood pressure, although many will not realise it.
With one in ten children not up to date with their vaccinations and at risk of becoming seriously unwell, this World Immunisation Week (24-30th April) the NHS is encouraging people to make sure they are up to date with their routine vaccinations at all life stages.
At 3pm on Sunday 23rd April there will be a test of the Government’s new, national Emergency Alerts system set up to warn people across the UK if there’s a danger to life nearby.