Appointments

We have been using a system called ‘Doctor First’ for the last 5 – 6 years which allows you to ring and speak to a doctor confidentially about your condition. The doctor will use your medical record for the consultation to help sort the problem for you and will offer you a face to face appointment for anything they feel needs to be seen. Fortunately, there are many conditions that a doctor can deal with by phone which patients are pleased about and find really convenient. The easiest and most flexible way to book an appointment is by using on line booking, which stops you from having to wait in a queue for your call to be answered. Using on line services means you don’t have to wait for the surgery to be open either to book/cancel appointments or order your repeat medication. If you are limited to the time when you can receive a call back, such as a school teacher or shift worker, you can request a suitable time for the doctor to ring you back between the hours of 8am and 6.30pm Monday – Friday. We do ask patients to be responsible and keep their phone on and available when you are expecting a call back from the doctor, as we cannot keep trying when we cannot get through to anyone, as it is not fair to other patients that are waiting for a call back.

Extended Services

Please speak to one of our care co-ordinators who will arrange

Extended Service Access at one of the following locations:

Childwall Fiveways Neighbourhood Health Centre – first floor

Townsend Lane Neighbourhood Health Centre – first floor

Old Swan Health Centre – Patients should report to UC24 receptionist on arrival.

• A telephone assessment service from 9:00am to 6:00pm Monday to Friday;
• Pre bookable and same day face to face appointments at Old Swan Health Centre, Childwall Fiveways Neighbourhood Health Centre and Townsend Lane Neighbourhood Health Centre between 4pm and 9pm Monday to Friday.
• Pre-bookable Face to face appointments on Saturdays and Sundays at Childwall Fiveways Neighbourhood Health Centre and Townsend Lane Neighbourhood Health Centre between 9am and 4pm on Saturdays and 9am and 1pm on Sundays.

Wednesday training days

Oak Vale Medical Centre will be closed from 1pm to 6:30pm on the following dates for staff training:

Wednesday 30^th January

Wednesday 27^th February

Wednesday 27^th March

Wednesday 24^th April

Wednesday 29^th May

Wednesday 26^th June

Wednesday 24^th July

Wednesday 25^th September

Wednesday 30^th October

Wednesday 27^th November